Our Commitment to Privacy
Newcastle Cleaning Co Pty Ltd (ABN 12 000 405 532) (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose and manage your personal
information when you interact with us through our website (www.newcastlecleaning.net.au) or otherwise.
What Personal Information We Collect
When you submit a contact or quote request through our website, we may collect the following personal
information:
- Your name
- Business name and address
- Email address and phone number
- Details of your cleaning enquiry or requirements
We only collect personal information that is reasonably necessary for our business functions.
Why We Collect Your Personal Information (APP 5)
We collect your personal information for the following purposes:
- To respond to your enquiry or provide a cleaning quote
- To arrange and deliver cleaning services to you
- To communicate with you about your service, scheduling and invoicing
- To maintain our client records and fulfil our contractual obligations
- To comply with applicable laws and regulations
We will not use your personal information for any purpose other than those listed above without your consent,
except where permitted or required by law.
How We Collect Personal Information
We collect personal information directly from you when you:
- Complete and submit the contact or quote form on our website
- Contact us by phone or email
- Enter into a service agreement with us
Where possible, we collect personal information directly from you rather than from third parties.
How We Store and Protect Your Personal Information
Your personal information is stored securely using industry-standard measures including:
- Password-protected business systems and cloud-based platforms
- Restricted internal access on a need-to-know basis
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We will retain your personal information for as long as it is needed for the purposes for which it was collected, or as required by law, after which it will be securely destroyed or de-identified.
Disclosure of Your Personal Information
We do not sell, rent or trade your personal information. We may disclose your personal information to:
- Our employees and contractors who assist in delivering cleaning services
- Third-party service providers (such as accounting, payroll or scheduling software providers) where necessary to operate our business
- Government or regulatory bodies where required by law
Any third-party service providers we engage are required to handle your personal information in a manner consistent with the APPs.
Website and Cookies
Our website may collect non-personal technical data such as your IP address, browser type and pages visited through standard website analytics tools (such as Google Analytics). This data is used in aggregate form to improve our website and is not linked to your personal identity. Our website may use cookies to improve your browsing experience. You may disable cookies through your browser settings; however, this may affect certain website functionality.
Access and Correction of Your Personal Information (APP 12 & 13)
You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete or out-of-date information. To make a request, please contact us using the details below. We will respond within a reasonable timeframe. In limited circumstances, we may decline access or correction where permitted under the Privacy Act 1988 (Cth), and we will provide written reasons if we do so.
Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this Privacy Policy, you may lodge a complaint by contacting us directly. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on our website with the date of last update shown above.
Contact Us
For any privacy-related enquiries, access requests or complaints, please contact us:
| Contact Name | Operations Management |
| Mobile | 0484 266 544 |
| info@newcastlecleaning.net.au | |
| Website | www.newcastlecleaning.net.au |
| Address | 1 Tudor St, Newcastle West NSW 2302 |